Wage Wise simplifies financial management for employees with its early wage access platform.

Easily request a portion of your earned wages before payday, track earnings, set goals, automate savings, manage loans, and handle finances all in one digital hub.

PROJECT OVERVIEW

As part of a student assignment at UX-land school, I worked in a team of two on an adaptive application. My primary focus was on developing the information architecture and usability, ensuring the structure and organization were user-centric.

BUSINESS ANALYSIS

Business goals

• Providing an online platform for employees

• Streamline User Navigation

• Organize Information by User Needs

• Simplify access to wage advances, goal setting, automated savings, and loans

Target users

This application is designed for employees whose company has a contract with an Early Wage Access platform.

Design Approach

• Interviewed potential users to understand their concerns and needs

• Competitive analysis

THE CHALLENGES

The Problems

The WageWise application did not clearly convey the organization’s mission and services. To increase user engagement and Retention, WageWise decided to improve how they present their values and goals within the app.

The Solutions

Improve the app and user experience with research and testing to create an easy user journey for accessing core features.

THE PROCESS

DISCOVER

Interview & Affinity Diagram

Then we followed up with 15 participants to better understand their pain points.

Result :

• Users need easy access to core features like goal setting and savings automation.

• Users wish to see notifications in the app to stay informed about their shifts, next payday, available pays, and any important updates regarding their earnings.

• It is important for users to find the app easy to use and simple, without confusing information.

• Users worry about the security of their financial information and personal data.

• Users are experiencing a lack of educational resources on financial tasks.

• It is crucial for users to have access to convenient customer support options.

  
  

Competitive Analysis

In the continuation of the research, we prepared a list of competitors and similar sites and examined them. After analyzing them, we found out what facilities are available in other similar sites.

take away

Our analysis of competitor websites showed that the WageWise app lacks key features in navigation, onboarding, and consistency, which are essential for user engagement. While it performs well in security and speed, enhancing usability and adding these features could improve the user experience.

DEFINE

Persona

Site Map

After performing card sorting and various iterations, we have reached this site map.

User Flow

DEVELOP

Wireframes

Mood Board & Color Palate

UI Kit

DELIVER

High-Fidelity Prototype

REFLECTION

What did I learn?

• Being a member of the team allowed me to learn how important constant communication can be, particularly early in the project.

• In my role as a UX designer, I have learned the necessity of iterations and how to cope with unexpected changes and client expectations.

What can we do next?

• Aim to develop and work on the set goal task

• keep updating the interface of the application by considering user feedback & stakeholders strategies.